Delivery times vary depending on each product, its availability, and its manufacturing process. For full transparency, estimated delivery times are shown directly on the checkout page before you confirm your order.

Once your order has shipped, you'll receive a tracking link so you can follow its journey with peace of mind.

Some Charme Maison pieces are made to order or through an artisanal process. This production time allows us to pay close attention to detail, finishing, and the final quality of the product.

We prioritize careful craftsmanship over immediate availability when the nature of the piece requires it.

Yes, we offer customization options on a selection of furniture pieces. To learn more about our customization services, please contact our customer service team, who can guide you based on the piece you're interested in.

We recommend gentle, regular care to preserve the beauty of your pieces over time. Avoid harsh products, prolonged exposure to humidity or direct sunlight, and use a soft cloth suited to your item's material.

For certain products, specific care instructions may be noted on the product page.

Our team is available to assist you before or after your order. You can reach us by email at contact@charme-maison.com or through our contact form.

We do our best to respond quickly with clear, attentive, and personalized support.

If you'd like to modify or cancel your order, please contact us within 24 hours of placing it, before production begins.

Once production has started, some changes or cancellations may no longer be possible, particularly for customized or made-to-order pieces.

All payments made on Charme Maison are secure. Available payment methods are shown at checkout, so you can choose the option that suits you best before completing your purchase.

Yes, installment payment may be available in certain countries, depending on your location and the options offered at checkout.

To check whether this option is available for your order, simply go to the checkout step. If installment payment is offered in your country, the option will appear directly before you confirm your purchase.