Shipping & Delivery
At Charme Maison , we are committed to providing a premium , seamless, and hassle-free delivery experience. Every order is handled with the utmost care, and we work with renowned logistics partners to ensure fast, secure shipping that meets the standards of excellence that define our brand.
Delivery times:
Each piece is carefully prepared before shipping, ensuring delivery within 1 to 3 business days after your order is confirmed. Our delivery times vary depending on your location:
France & Belgium : 5 to 10 working days.
Luxembourg & Switzerland : 7 to 12 working days.
Heavy Products : 10 to 20 working days.
Delivery Methods:
We offer several delivery options tailored to your requirements:
Standard Delivery : Free for purchases over a certain amount, guaranteeing careful and reliable transport.
Express Delivery : A premium option for an additional fee for expedited delivery.
Order Tracking : An exclusive tracking number will be sent to you upon shipment, allowing you to track your package with complete peace of mind.
Delivery costs:
Shipping costs are automatically calculated based on the weight and destination of your items. During certain seasons of the year, we offer free shipping and special promotions for our most loyal customers.
Delivery Areas:
We deliver with care and precision to France, Belgium, Luxembourg, and Switzerland . For any delivery requests outside of these regions, our customer service team is available to find the ideal, personalized solution for your needs.
Delivery Issues:
Your satisfaction is our top priority. If you encounter a problem with your delivery ( delay, lost or damaged package ), our customer service team is ready to assist you quickly and professionally to find a suitable solution.
Contact:
For any questions or assistance regarding delivery and shipping, we invite you to contact us at the following address: contact@charme-maison.com .
Thank you for placing your trust in Charme Maison , where every detail is designed to enhance your interior with elegance and serenity .
Return your Order
Withdrawal, Returns & Refunds Policy
At Charme Maison, we devote the utmost care to the preparation, inspection, and follow-up of every order. The purpose of this policy is to clearly inform you of the conditions applicable to withdrawal, returns, exchanges, and refunds.
This policy applies to orders placed on our website and delivered to France, Belgium, the Netherlands, the United Kingdom, and Switzerland, subject to any mandatory legal provisions applicable in the country of delivery.
1. Right of withdrawal
For eligible items delivered to France, Belgium, and the Netherlands, consumer customers generally have a period of 14 calendar days from receipt of their order to exercise their right of withdrawal.
To exercise this right where it applies, please contact us at:
Please include:
- your order number
- the item or items concerned
- a clear request asking for withdrawal or cancelation.
Once your request has been received, our customer service team will provide you with the instructions to follow for the return.
2. Items excluded from the right of withdrawal
The right of withdrawal or cancellation does not apply to products excluded under applicable regulations, including:
- personalised products
- made-to-order products
- products manufactured according to the customer’s specific requirements
- any other item falling under an applicable legal exception
Where such an exclusion applies, it may be stated on the product page or at the time of purchase.
3. Conditions applicable to returns under the right of withdrawal
To be eligible for a refund under the right of withdrawal or cancellation, the returned item must:
- be returned in a condition suitable for resale
- be complete, including any accessories where applicable
- be properly packaged and protected
- not have been used beyond the normal handling necessary to inspect its nature, characteristics, and appearance
Any item returned incomplete, damaged, stained, excessively used, or insufficiently protected may be refused or may be subject to a reduction in the refund, within the limits permitted by applicable law.
4. Return costs under the right of withdrawal
Unless mandatory law requires otherwise or we expressly agree otherwise, return shipping costs remain the responsibility of the customer in the event of exercising the right of withdrawal or cancellation.
Where a refund is due, it will be processed in accordance with the conditions set out in Section 8 below.
5. Damaged, defective, incorrect, or non-conforming product
If the product received is damaged, defective, incorrect, or shows an apparent lack of conformity, we invite you to contact our customer service team as soon as possible at:
Your request should ideally include:
- your order number
- a clear description of the issue identified
- clear photographs of the product concerned
- photographs of the packaging, where necessary
In order to allow us to handle your request quickly and efficiently, we recommend that you notify us of:
- any damaged or defective product within 3 days of delivery
- any incorrect item received within 7 days
- any apparent non-conformity within 14 days
These reporting periods are intended to facilitate the handling of the matter and do not affect the customer’s applicable legal rights.
6. Legal guarantees
Independently of this commercial policy, the consumer customer benefits from the applicable legal guarantees in the event of a lack of conformity or a defect affecting the product, in accordance with the regulations in force.
Where a defect covered by a legal guarantee is established, Charme Maison may offer, depending on the situation and in compliance with applicable legal obligations:
- repair
- replacement
- or refund
Where the claim falls under a legal obligation, no fee will be charged to the customer in relation to the handling of that request.
7. Return procedure
No return should be sent without prior instructions from our customer service team.
Once your request has been approved, we will provide you with:
- the applicable return address
- the steps to follow
- and, where relevant, any documents or information required to process the return
Any parcel returned without prior instructions or sent to an address not provided by our team may be refused.
8. Refunds
Once the returned item has been received and inspected, we will inform you whether the refund has been approved or refused.
Where a refund is due, it will be issued via the original payment method within 5 to 10 business days from validation of the return, subject to applicable banking processing times and the relevant legal framework.
In the event of a partial return of an order that benefited from a promotional offer, the refunded amount may be adjusted to reflect the actual value of the items retained, where applicable.
9. Exchanges
Depending on the nature of the issue encountered and product availability, Charme Maison may offer:
- an exchange
- a replacement
- a store credit
- or a refund
The solution offered will depend on the assessment of the request, product availability, and the applicable legal framework.
10. Refused, unclaimed, or uncollected parcels
It is the customer’s responsibility to monitor the shipment of their order and, where applicable, collect the parcel within the timeframe indicated by the carrier or collection point.
If a parcel is refused, unclaimed, or not collected within the required period and is then returned, Charme Maison may deduct from any refund, where permitted by applicable law, the logistics, return, storage, or reshipping costs actually incurred.
No automatic refund will be issued until the logistical status of the returned parcel has been confirmed.
11. Reservations
Charme Maison reserves the right to refuse any request that is manifestly abusive, fraudulent, or contrary to this policy, in accordance with applicable law.
12. Contact
For any request relating to a withdrawal, return, exchange, or refund, you may contact us at:
Our team is committed to reviewing each request with seriousness, clarity, and care.
Details
Create a refined lounge atmosphere with the Relax Signature Suede Corner Sofa. Designed for contemporary interiors seeking both sculptural presence and enveloping comfort, this statement piece transforms everyday living into a more elevated and inviting experience.
Its expansive low-profile silhouette naturally follows the body’s posture, offering generous seating depth and balanced support ideal for moments of relaxation, entertaining, or extended lounging. The premium suede upholstery, soft to the touch with a sophisticated matte finish, enhances the sculptural folds and architectural curves of the design while creating a warm and refined atmosphere.
Available in an exclusive palette of elegant shades including Velvet Black, Garnet Red, Rosy Beige, Lagoon Blue, Deep Navy, Blue Pine, Tuscan Orange, Silver Cloud, Elegant Mustard, Bitter Cocoa, and Hazelnut Brown, this corner sofa integrates effortlessly into both minimalist interiors and warmer, more expressive living spaces.
If you have a specific shade in mind, our atelier also offers additional colour options upon request.
Its generous proportions and sculptural structure create a statement piece designed to anchor the room while delivering exceptional everyday comfort.
- Sculptural corner lounge sofa with deep and enveloping seating
- Expansive low-profile silhouette inspired by contemporary interiors
- Premium suede upholstery with elegant matte finish
- Designed for everyday comfort and long-lasting use
Colour
Upholstery:
- Velvet Black
- Garnet Red
- Rosy Beige
- Lagoon Blue
- Deep Navy
- Blue Pine
- Tuscan Orange
- Silver Cloud
- Elegant Mustard
- Bitter Cocoa
- Hazelnut Brown
If you have a specific colour in mind, feel free to contact our atelier for additional custom shades.
Material
Upholstery: premium suede fabric with a smooth matte finish and soft-touch texture.
The fabric offers excellent resistance to everyday wear while maintaining its refined appearance, depth of colour, and comfort over time.
Filling: multi-layer high-resilience foam engineered for progressive comfort, ergonomic support, and long-term durability.
Foam composition:
- 60% High-Density Support Foam (56 kg/m³)
- 30% Balanced Comfort Foam (66 kg/m³)
- 2% Soft Cushioning Layer (45 kg/m³)
- 8% Plush Comfort Wrap (35 kg/m³)
This layered construction is designed to provide deep seating comfort while maintaining structural support, ergonomic balance, and long-term shape retention.
Structure: reinforced internal base with concealed support structure
Base: integrated invisible feet
Logistics & Care Instructions
Vacuum-compression technology: your sofa is carefully sealed to optimise transport conditions and reduce shipping volume while preserving hygiene during transit.
Shape recovery guaranteed: the resilience of our high-density foam allows the sofa to regain its full volume and optimal comfort within 24 to 72 hours after opening.
Fixed upholstery with refined finishing details.
Clean light marks using a soft damp cloth.
For deeper stains, use a premium textile cleaner suitable for suede fabrics.
We recommend testing any cleaning product on a non-visible area beforehand.
Avoid prolonged direct sunlight exposure to preserve the richness of the fabric pigments over time.
As each sofa is crafted to order exclusively for Charme Maison, we appreciate your understanding regarding delivery timelines adapted to made-to-order production.
Exclusively at Charme Maison.
Charme Maison offers premium delivery options for all orders in France, Belgium and Switzerland:
- Free standard delivery: 5 to 10 working days with tracking.
- DHL Express delivery: 2 to 6 working days (paid option).
Note: For bulky items (armchairs, sofas, etc.), delivery may take between 10 and 25 working days. You will be contacted by phone to arrange a customized delivery slot.
-
Easy installationAssembly in a few simple steps, no additional tools required
-
Free deliveryShipped directly to your door in easy-to-handle packaging
-
Superior qualityDurable and elegant materials that stand the test of time without going out of style
-
Optimal comfortErgonomically designed for absolute well-being and a pleasant experience
